World on a String stands behind the products we make and are confident that you’ll find your order goes beyond your expectations. If however you aren’t satisfied with your order please contact us immediately for a Return Authorization Number (RA#). We’ll gladly exchange your purchase, provided we are contacted within 7 days of receipt of the order.

Do not return the items to Bali. We will give you a specific address for returns. The return must be received within 10 days of the RA# issue. The RA# must be written on the outside of the box.
Original shipping fees will not be credited.

There will be no credit or exchange if we determine the item has been used or worn.
Please keep in mind that each of our pieces is individually handmade, therefore each piece is a unique piece of ‘wearable art’.

Note that not all monitors show colors the same so what we post from our computer may vary in color on your computer or device.

• All items must be in their original packaging and include the packing slip and a copy of the invoice.
• No credit will be given for items that arrive back to us damaged.
• All items must be in resalable condition.
• Credit will be applied to your account for use towards future purchases.
• No credit card refunds will be given.
• No returns will be accepted after 30 days from the date of the invoice.
• Prices subject to change without notice.
• No returns will be accepted on special order items.
• No returns will be accepted on items purchased from our Tucson trade shows.

Should an item be defective we will exchange it for another one and will pay the shipping costs. Should you want to exchange because of color preference or desiring other designs, you will pay the shipping and insurance and pay any cost difference.

Product credit or replacement will occur once the returned item is received at our facility in California. Refunds are only available to the original purchaser of an item. Please be sure to include your invoice, packing slip in the original packaging. Contact us for the shipping address.